This module discusses the core principles of the sales function and the sales process. It also looks into how to better deal with customers; deploying persuasiveness, adaptability, empathy, use of positive language and similar skills. You may review the slides of our topic facilitator before taking a short knowledge check below.

Please click on the image below to test your knowledge on Sales and Customer Service.

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We hope you did well on the quiz. You can actually take it several times if you want. To end this topic, please write in the discussion below the challenges that you face in selling and customer service. What do you think are the weaknesses of your selling and customer relationship? Would you have any ideas on how to improve your selling technique and customer service?